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The Consultation Process

When you come for your appointment please bring the following:

  • Referral letter from GP, optometrist, family physician or other doctor
  • Medicare card, DVA card, Pension Card
  • your most recent glasses
  • a list of medications that you are taking
  • your Private Hospital Insurance information if you have this
  • copies of results, x-rays, MRI's, CT scans etc and any other relevant information

After checking in with our friendly reception staff, your consultation will start with a review by one of our ophthalmic assistants. They will proceed to any diagnostics tests that you may require.

Your eyes may require dilating at each appointment to enable a thorough examination of your eyes by the specialist. Drops are used to dilate your pupils and can take 20–30 minutes to take effect. These drops may last for a few hours, and may make your vision blurred and may exaggerate glare. We would encourage you not to drive following your appointment for at least 3 hours. Sunglasses may help with symptoms of glare.

We value your time and we make every effort to run on schedule. However, we occasionally have emergencies, you may require a little more time or need a minor procedure and you may need unforeseen diagnostic tests, which where possible are performed on the day of consultation. These factors can cause some delays and we apologise if we keep you waiting. We provide a coffee machine and tea making facilities, and those with diabetes may want to bring a light snack. You should allow 60 to 90 minutes for your appointment and where possible arrange for someone to drive you. Please notify our staff if you have any concerns or have other appointments.

If you are unable to keep an appointment we would appreciate 24 hours notice so that we can offer your appointment time to patients on our waiting list.

Direct Contact

(t) 07 3385 0900
(f) 07 3385 0062
(e) reception@northpointeyecare.com.au

Location

Level 1, 12 Endeavour Boulevard
North Lakes QLD 4509

After Hours Contact

Practice doctors can be contacted after hours on the numbers given to you in your surgical pack.
Alternatively, please contact the On-Call Eye Registrar at the Princess Alexandra Hospital (07) 3176 2111, who will be able to help you, or contact us when required.

Accounts

You will receive an account at the end of your consultation and settlement is requested on the day. Payment can be made by cash, cheque, credit card or EFTPOS. Your Medicare rebate can be claimed in person at a local Medicare office, or we can submit your account directly to Medicare for you following your appointment.

Referrals

It is a Medicare requirement that you have a current referral from either your Doctor or Optometrist to claim the full Medicare Specialist rebate. In most cases, a referral is valid only for a 12 month period. Our staff will notify you if a new referral is required and please note that referrals can NOT be back dated.

Repeat Prescriptions

In most cases repeat prescriptions can be obtained from your general practitioner, however, we are happy to provide these prescriptions when necessary, but please allow 72 hours for the doctor to forward these to you.

Patient Questions

If there are problems regarding any of your treatment or progress following surgery, or you wish to ask any questions about your medications or treatments, please contact our staff at the practice. They will be able to provide you with advice for minor concerns or queries, and will check with your doctor for more serious concerns. We will be able to clear up any problems then and there or the doctor may call you back personally.

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